CUSTOMER COMPLAINTS HANDLING PROCEDURE
 

 Habib Bank Zurich (Hong Kong) Limited has a Complaints handling procedure in place to ensure 
 that you  receive a quick and fair response to any  complaint  you may have about any of its 
 banking service(s).

 To resolve your issue, you should contact your dedicated Relationship Manager.If you 
 do not consider that you have received a timely  and  fair response, you should direct your
 complaint to the Branch Manager where you hold your bank account.

 Alternatively, you can initiate your complaint directly, either by;
 
   - emailing at customerservice@hbzhongkong.com
   - calling at +852 29061818 / 29061819 / 29061820
	
 It is the bank's policy to acknowledge your complaint within 7 working days and reply to you 
 within the next 7 working days.   
 
 In circumstances where this is not possible, the Bank will keep you informed of the progress 
 regularly and a final response will be sent to you within 30 days.