CUSTOMER COMPLAINTS HANDLING PROCEDURE
Habib Bank Zurich (Hong Kong) Limited has a Complaints handling procedure in place to ensure
that you receive a quick and fair response to any complaint you may have about any of its
To resolve your issue, you should contact your dedicated Relationship Manager.If you
do not consider that you have received a timely and fair response, you should direct your
complaint to the Branch Manager where you hold your bank account.
Alternatively, you can initiate your complaint directly, either by;
- emailing at email@example.com
- calling at +852 29061818 / 29061819 / 29061820
It is the bank's policy to acknowledge your complaint within 7 working days and reply to you
within the next 7 working days.
In circumstances where this is not possible, the Bank will keep you informed of the progress
regularly and a final response will be sent to you within 30 days.